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In these Terms & Conditions, the following definitions apply:
"Company", "we", "our" and "us" means Appliance Electronics UK Ltd.
"Customer", "you" and "your" means the individual, business or organisation purchasing Goods or services from us.
"Website" means www.applianceelectronics.co.uk and any other website operated by Appliance Electronics UK Ltd.
"Goods" means all products supplied by Appliance Electronics UK Ltd including, but not limited to:
"Order" means any order placed through our Website, by telephone, email or in person.
"Contract" means the legally binding agreement between Appliance Electronics UK Ltd and the Customer for the supply of Goods or services.
"Working Day" means Monday to Friday excluding UK public holidays.
Appliance Electronics UK Ltd
Company Number: 8647214
VAT Number: 170552325
Trading Address:
52a Harrison Street
Bloxwich
Walsall
West Midlands
WS3 3HW
Telephone: 01922 494608
Email: sales@applianceelectronics.co.uk
Telephone calls may be recorded for training, quality assurance and security purposes.
These Terms & Conditions apply to every order placed with Appliance Electronics UK Ltd. By placing an Order, creating an account, purchasing Goods or requesting services from us, you confirm that you have read, understood and agree to be bound by these Terms.
Nothing within these Terms affects your statutory rights under UK consumer legislation.
We reserve the right to amend these Terms & Conditions at any time. Any amendments will apply only to Orders accepted after the revised Terms have been published on our Website. The version in force at the time your Order is accepted shall form the Contract between you and Appliance Electronics UK Ltd.
We make every reasonable effort to ensure that information published on our Website is accurate and up to date.
However, manufacturers may alter specifications, packaging, colours, accessories, firmware or product features without prior notice.
Images displayed on our Website are for illustration purposes only and may not always represent the exact product supplied.
Measurements, dimensions, weights and specifications should be regarded as approximate unless specifically stated otherwise.
We reserve the right to correct pricing errors, typographical mistakes or inaccurate product descriptions at any time.
Customers are responsible for ensuring that the products ordered are suitable for their intended purpose before completing their purchase.
Where compatibility between products is important, customers should verify specifications before placing an Order.
Advice provided by Appliance Electronics UK Ltd is given in good faith based upon information available at the time but does not constitute a guarantee of compatibility with modified, third-party or custom-built products.
Receipt of an automated order confirmation confirms only that your Order has been received.
A legally binding Contract is formed only when:
We reserve the right to refuse or cancel any Order before dispatch where necessary. Reasons may include, but are not limited to:
Where payment has already been taken for an Order which cannot be fulfilled, a full refund will be issued using the original payment method.
Customers may create an online account to simplify future purchases.
Customers are responsible for maintaining the confidentiality of their login details and password.
Any activity carried out using a Customer's account shall be deemed to have been authorised by the account holder unless reported otherwise.
If you believe your account has been accessed without your permission, you should notify us immediately.
We reserve the right to suspend or terminate customer accounts where we reasonably believe:
Termination of an account shall not affect any Orders already accepted.
All prices displayed on our Website are shown in Pounds Sterling (£) and include VAT where applicable unless otherwise stated.
Prices and product availability may change without notice. The price payable for your Order will be the price displayed at the time the Order is placed.
Whilst we make every reasonable effort to ensure pricing is accurate, errors may occasionally occur. Where an obvious pricing error has been identified, we reserve the right to cancel the Order before dispatch and issue a full refund.
Promotions, discount codes and special offers are subject to availability and may be amended or withdrawn without notice.
Unless specifically stated:
Where a promotion is withdrawn after an Order has been accepted, it will still apply to that Order.
We currently accept payment by approved payment methods including:
Payment must be authorised before Goods are dispatched.
For fraud prevention purposes, Orders paid using PayPal may only be dispatched to the confirmed delivery address held within the PayPal transaction.
If the delivery address differs, we may request that the Order is cancelled and placed again using the correct address.
Customers wishing to pay by bank transfer should contact us before making payment.
Goods will only be reserved or dispatched once cleared funds have been received.
Bank Details:
Account Name: Appliance Electronics UK Ltd
Bank: Lloyds Bank Plc
Account Number: 28626860
Sort Code: 30-64-10
Where a product is advertised as being covered by our Price Promise, we may refund the difference if the selling price on our Website is reduced within seven (7) days of purchase.
Claims should normally be made within fourteen (14) days of the reduced price first appearing.
The Price Promise applies only to products specifically advertised as qualifying.
Finance is available on selected products through Novuna Consumer Finance, subject to status and approval.
Finance applications are assessed independently by Novuna and Appliance Electronics UK Ltd cannot influence lending decisions.
Where a finance application is declined, cancelled or withdrawn, any refund due will normally be processed in accordance with the finance provider's procedures.
Goods purchased using finance may only be delivered to the address approved during the finance application.
For security reasons, delivery addresses cannot normally be changed once finance has been approved.
We aim to dispatch Orders within the estimated times displayed on our Website.
Delivery estimates are provided in good faith but are not guaranteed.
Delays may occasionally occur due to supplier shortages, courier delays, adverse weather, customs delays or circumstances beyond our reasonable control.
Unless otherwise agreed, Goods will normally be delivered within thirty (30) days of our acceptance of your Order.
Available delivery options will be displayed during checkout. Services may include:
Working days exclude weekends and public holidays.
Where Next Working Day Delivery is offered, Orders must normally be placed before the advertised cut-off time.
Although every effort is made to meet this service, next working day delivery cannot be guaranteed.
Where practical, Orders will be dispatched together.
However, we reserve the right to dispatch items separately where this allows faster delivery.
No additional delivery charge will normally be made where we choose to split an Order.
Where an Order contains a combination of in-stock items and items awaiting stock, supplier delivery or pre-order release, Appliance Electronics UK Ltd will normally hold the Order and dispatch all items together once every item is available.
If the Customer wishes to receive the in-stock items before the remaining items become available, this may be arranged upon request. In such circumstances, the Customer may be required to pay any additional delivery charges associated with dispatching the Order in multiple shipments.
Where Appliance Electronics UK Ltd chooses to split an Order for its own operational reasons, no additional delivery charge will be payable by the Customer.
Estimated availability dates for backordered or supplier-sourced items are provided in good faith and may change due to circumstances beyond our reasonable control.
Customers are responsible for ensuring that the delivery address provided is complete and accurate.
Where additional costs are incurred because of incorrect delivery information, these costs may be charged to the Customer.
We reserve the right to choose the most appropriate courier based on:
Tracking details will normally be provided where available.
Customers should inspect all Goods as soon as reasonably possible after delivery.
Visible damage should be reported immediately to both the courier (where possible) and Appliance Electronics UK Ltd.
If Goods arrive damaged during transit, customers should notify us as soon as reasonably possible and preferably within twenty-four (24) hours of delivery.
We may request:
Customers should retain all packaging until the investigation has been completed.
Missing products, accessories or components should be reported as soon as reasonably possible after delivery.
Prompt reporting assists our investigation with both our warehouse and delivery partners.
Where a parcel is believed to have been lost, we will investigate the matter with the courier.
Replacement Goods or refunds will normally be arranged once the courier has confirmed the parcel has been lost.
Additional delivery charges may apply where delivery cannot be completed because:
Any re-delivery costs must be paid before Goods are dispatched again.
We shall not be liable for delays caused by events outside our reasonable control including:
Ownership of the Goods shall remain with Appliance Electronics UK Ltd until full payment has been received.
Risk in the Goods passes to the Customer upon successful delivery.
Where Goods are left in accordance with delivery instructions provided by the Customer, responsibility passes to the Customer once the courier has completed the delivery.
Customers are responsible for ensuring that Goods can be safely received and securely stored following delivery.
If you are purchasing Goods as a consumer, you have the right to cancel your Order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, unless an exemption applies.
You may cancel your Order within fourteen (14) calendar days of receiving the Goods without giving any reason.
The cancellation period begins on the day after you, or a person nominated by you (other than the courier), receives the Goods.
To exercise your right to cancel, you must notify Appliance Electronics UK Ltd before the cancellation period expires by email, telephone or in writing.
When contacting us, please provide:
Nothing in these Terms & Conditions limits or excludes your statutory consumer rights.
If you wish to cancel your Order before it has been dispatched, please contact us as soon as possible.
Where the Order has not yet entered the dispatch process, we will normally cancel the Order and issue a full refund.
Once an Order has been dispatched, it will be treated as a return under these Terms & Conditions.
Following cancellation, Goods should be returned without undue delay and, in any event, within fourteen (14) days of notifying us of cancellation.
Unless agreed otherwise, customers are responsible for arranging safe return delivery.
Goods remain the Customer's responsibility until they are received by Appliance Electronics UK Ltd.
We strongly recommend using a tracked and adequately insured delivery service and retaining proof of postage.
Customers may inspect Goods in the same manner as they would in a retail shop.
Returned Goods should be:
Customers are responsible for any reduction in value resulting from handling beyond what is reasonably necessary to establish the nature, characteristics and operation of the Goods.
Where permitted by law, deductions may be made from any refund to reflect the reduced value of the Goods.
Unless Goods are faulty, incorrectly supplied or otherwise agreed by Appliance Electronics UK Ltd, customers are responsible for return shipping costs.
Refunds will normally be made using the original payment method.
We may withhold a refund until:
Approved refunds will normally be processed within fourteen (14) days.
We are not obliged to accept returns outside the statutory cancellation period.
Any returns accepted after this period are entirely at our discretion and may be subject to a reasonable restocking charge where permitted by law.
Certain products are exempt from cancellation rights or may be subject to additional restrictions under applicable legislation. These include, where applicable:
Nothing within this section affects your statutory rights where Goods are faulty.
Special Order products are obtained specifically for an individual customer.
Once a supplier has accepted or processed a Special Order, cancellation may not be possible.
Where cancellation is accepted, Appliance Electronics UK Ltd reserves the right to recover any costs already incurred, where permitted by law.
Estimated lead times are provided in good faith but cannot be guaranteed.
Pre-order products are Goods that have not yet been released by the manufacturer.
Release dates, specifications, colours, packaging and prices may change before release.
Where significant changes occur, we will notify affected customers where reasonably practical.
Some products advertised with an estimated delivery time of three to five working days are sourced specifically from our suppliers after an Order has been placed.
Once the supplier has accepted the Order, cancellation may not be possible.
Where cancellation is accepted, we reserve the right to recover any supplier charges already incurred where permitted by law.
Goods that have been assembled, soldered, installed, programmed, configured or otherwise modified beyond normal inspection may not qualify for cancellation if their value has been reduced.
This does not affect your statutory rights where a manufacturing fault exists.
If you believe the incorrect product has been supplied, you should notify Appliance Electronics UK Ltd as soon as reasonably possible.
We will investigate the matter and, where appropriate, arrange collection, replacement or reimbursement of reasonable return postage.
Proof of purchase may be required before processing any return or warranty claim. Acceptable proof includes:
Customers are responsible for taking reasonable care of Goods whilst they remain in their possession.
Goods returned showing damage caused by misuse, modification, neglect or unreasonable handling may be subject to an appropriate deduction where permitted by law.
Certain Goods, including electronic products, batteries, radios, FPV equipment and other manufacturer-sealed items, are supplied with security seals or tamper-evident packaging.
Where a Customer wishes to return such Goods because they have changed their mind, the manufacturer security seal must remain intact and the product must be in a resaleable condition.
This requirement does not affect the Customer's statutory rights in relation to faulty, damaged or incorrectly supplied Goods.
Unless otherwise agreed in writing, all returned Goods must include every item originally supplied with the product, including where applicable:
Where items are missing, Appliance Electronics UK Ltd reserves the right to reduce any refund by the reasonable cost of replacing those items, where permitted by law.
Customers must not attach courier labels, adhesive tape or other packaging materials directly to the manufacturer's retail packaging.
The manufacturer's retail packaging should be protected using a suitable outer carton or protective wrapping.
Where the manufacturer's packaging is damaged because of inadequate return packaging, we reserve the right to reduce any refund where permitted by law.
Where a product has been activated, registered, bound to a radio system, programmed, updated or linked to a customer account, Appliance Electronics UK Ltd may inspect the product before accepting a return to determine whether it remains in a resaleable condition.
This clause does not affect the Customer's statutory rights relating to faulty, damaged or incorrectly supplied Goods.
If you believe the Goods are faulty, damaged or have been supplied incorrectly, please notify Appliance Electronics UK Ltd as soon as reasonably practicable.
To help us assess your claim, we may request:
Providing this information promptly will help us resolve your claim as quickly as possible.
Before authorising a repair, replacement or refund, we reserve the right to inspect the Goods. Inspection may be carried out:
Customers should not return Goods until instructed to do so unless we have agreed otherwise.
If we have supplied the incorrect product, we will investigate the issue promptly and arrange an appropriate remedy. Where appropriate, this may include:
Goods that arrive damaged during delivery should be reported as soon as reasonably possible.
Customers should retain all original packaging until the claim has been concluded.
Many products supplied by Appliance Electronics UK Ltd are covered by a manufacturer's warranty.
Warranty periods vary between manufacturers and product types.
Manufacturer warranties are provided in addition to your statutory rights and do not replace them.
Where a warranty claim is accepted, the appropriate remedy will be determined following assessment. Depending on the circumstances, this may include:
To assess a warranty claim we may request:
Where necessary, Goods may need to be returned for inspection.
If our inspection confirms that:
the Goods may be returned to the Customer.
Where permitted by law, reasonable inspection, labour and return carriage charges may apply.
Customers should not dismantle, modify or attempt repairs before contacting Appliance Electronics UK Ltd unless instructed to do so.
Unauthorised repairs or modifications may affect the assessment of a warranty claim where the original fault can no longer be determined.
Radio Control products are specialist hobby products that require correct assembly, installation, maintenance and operation.
Customers are responsible for reading and following the manufacturer's instructions before use.
Warranty claims do not normally cover damage resulting from:
Damage caused during customer assembly, installation or setup is not considered a manufacturing defect.
Customers are responsible for ensuring that products are compatible with their intended application before purchase. This includes, but is not limited to:
Advice provided by Appliance Electronics UK Ltd is given in good faith based upon the information available at the time but does not constitute a guarantee of compatibility with modified, custom-built or third-party products.
Many modern RC products require firmware updates, programming or calibration. Problems resulting solely from:
are not regarded as manufacturing defects.
Where a manufacturer describes a product as waterproof or water resistant, such claims apply only within the manufacturer's published specifications.
Warranty does not normally cover damage caused by:
Minor cosmetic imperfections that do not affect the safety, operation or performance of the Goods are not considered manufacturing defects.
The following components are regarded as normal wear items and are not covered against fair wear and tear:
Rechargeable batteries, including LiPo, Li-Ion, LiHV and NiMH batteries, must always be used in accordance with the manufacturer's instructions.
Customers are responsible for:
Batteries that show signs of swelling, impact damage, punctures or overheating should not be used.
Warranty does not normally cover damage resulting from:
Customers are encouraged to use a suitable fire-resistant charging bag or charging case when charging lithium batteries.
Appliance Electronics UK Ltd offers repair services for selected products.
Repair quotations are estimates based upon the information available at the time of inspection.
If additional faults are identified during the repair process, customers will be contacted before further chargeable work is carried out.
Repair times are estimates only and may vary depending upon parts availability and workload.
Where spare parts are no longer available from the manufacturer, we may be unable to complete the repair.
Completed repairs should be collected or paid for within a reasonable period after notification that the repair has been completed.
We make every reasonable effort to source replacement parts where available.
However, spare parts availability depends upon the manufacturer and supplier, and we cannot guarantee that replacement parts will remain available for discontinued products.
Appliance Electronics UK Ltd is pleased to provide technical guidance where possible.
Any advice provided is based on the information available at the time and is intended as general guidance only.
Customers remain responsible for ensuring that products are suitable for their intended application and compatible with their existing equipment.
Customers are responsible for ensuring that all Goods purchased are suitable for their intended purpose.
Before operating any product, customers should:
Many products sold by Appliance Electronics UK Ltd are intended for experienced hobby users and require technical knowledge.
Customers should ensure that products are used only in accordance with the manufacturer's recommendations.
Certain products supplied by Appliance Electronics UK Ltd are capable of operating at high speeds or contain rotating components.
Customers are responsible for operating products safely and in locations appropriate for their intended use.
Products should never be operated:
Customers purchasing drones, FPV equipment or radio transmitting devices are responsible for ensuring compliance with all applicable legislation. This includes, where applicable:
Appliance Electronics UK Ltd accepts no responsibility for products operated contrary to applicable legislation.
Nothing within these Terms & Conditions excludes or limits liability where it would be unlawful to do so. This includes liability for:
Subject to the above, Appliance Electronics UK Ltd shall not be liable for:
Our total liability relating to any Order shall not exceed the purchase price paid for the Goods giving rise to the claim, except where prohibited by law.
All content published on our Website, including but not limited to:
remains the property of Appliance Electronics UK Ltd or its licensors.
No content may be copied, reproduced, distributed or used without prior written permission.
Personal information supplied by customers will be processed in accordance with our Privacy Policy and applicable UK data protection legislation.
Information is collected only where necessary for:
For full details, please refer to our Privacy Policy available on our Website.
Where applicable, Appliance Electronics UK Ltd complies with the Waste Electrical and Electronic Equipment (WEEE) Regulations.
Customers are encouraged to dispose of electrical products and rechargeable batteries responsibly using appropriate recycling facilities.
Electrical products and batteries should not be disposed of with household waste.
We aim to provide excellent customer service.
If you are dissatisfied with any aspect of our products or service, please contact us as soon as possible.
Complaints may be submitted by:
Email: sales@applianceelectronics.co.uk
Telephone: 01922 494608
Post:
Appliance Electronics UK Ltd
52a Harrison Street
Bloxwich
Walsall
West Midlands
WS3 3HW
We will investigate complaints fairly and aim to resolve them as quickly as reasonably possible.
These Terms & Conditions apply to purchases made through our Website unless otherwise stated.
Purchases made in-store may be subject to different cancellation rights.
Nothing within this section affects your statutory rights relating to faulty or misdescribed Goods.
Appliance Electronics UK Ltd shall not be liable for any delay or failure to perform its obligations where such delay or failure results from events beyond our reasonable control. Such events include, but are not limited to:
Where such circumstances continue for an extended period, we reserve the right to cancel affected Orders and issue an appropriate refund where required.
If any provision of these Terms & Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, the remaining provisions shall continue in full force and effect.
Failure by Appliance Electronics UK Ltd to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights.
These Terms & Conditions, together with our Privacy Policy and any documents expressly referred to within them, constitute the entire agreement between Appliance Electronics UK Ltd and the Customer relating to the sale of Goods and services.
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Appliance Electronics UK Ltd
52a Harrison Street
Bloxwich
Walsall
West Midlands
WS3 3HW
Telephone: 01922 494608
Email: sales@applianceelectronics.co.uk
Website: www.applianceelectronics.co.uk
Version: 2.0
Effective Date: July 2026
Appliance Electronics UK Ltd reserves the right to amend these Terms & Conditions from time to time. The latest version will always be available on our Website.
