Delivery Terms


  • We can deliver goods to destinations within the UK Mainland Only.
  • We DO NOT deliver to KW,BT, IV postcodes and certain areas in Scotland like Highlands, Isles, Outlying areas & Central Scotland may not be covered. Please note, we will not be delivering to AB postcodes from November to February due to severe weather conditions.
  • We aim to deliver small goods, such as DVD players/Camcorders Next Working Day between 9am-5pm (we cannot specify a time). For Next day delivery the cut off time is 1pm. We cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time which we quote for that item, please contact us by telephone or email. We will try and ensure that you receive your order, as quickly as possible.
  • All large products such as TVs, fridge freezers & washing machines will be delivered within 1 to 3 working days unless stated otherwise between 7.00am and 8.00pm and you will be informed about the delivery the day before.
  • All large products ordered for delivery to the Aberdeen,Edinburgh,Glasgow, Cumbria and surrounding areas will be delivered on a Saturday between 6.30am and 8.30pm. Areas such as Somerset e.g. Bridgewater, down south to Devon, Plymouth and Cornwall are most likely to be delivered on a Friday.
  • If our couriers cannot deliver your goods due to there being no one to accept them after you have been informed of delivery or in case of refusal to sign for the goods, we will apply deductions for delivery charges.
  • Please provide proof of I.D to the driver if requested, as this will ensure that we deliver to the correct person. I.D is asked for your safety and ours when placing an order.
  • Please note that all appliances and TVs will be unpacked and photographed on delivery to ensure that goods have been delivered in perfect physical condition which may be used in case of any claims.
  • All side by side & large fridge freezers, washing machines, cookers, dishwashers & brown goods are delivered to the ground level doorstep-door-stairs or the gate of the building. If you wish to have the goods delivered inside your premises(ground floor only), it will be strictly at the drivers discretion and judgement to take inside or up and down stairs, this will however be at the customer's own risk and we shall not be liable for any damages that may occur to goods or your property, this also applies to collections.
  • Due to washing machines and dishwashers being products that use water, sometimes water and moisture will be apparent inside the machines or on the packaging as these products are tested by the manufacturers
  • Please make sure all transit bolts are removed before using your washing machine. If they are not removed, it may cause heavy vibration, noise and malfunction. The warranty will not cover any damage caused due to not removing the transit bolts. Please refer to the installation instructions for further information.



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