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FAQ's

Can I select a delivery day and a time slot?

Our delivery is free of charge however you can select a specific day for delivery, for a charge. The charge varies from £65 - £75 depending on the which day you would like delivery. This service excludes deliveries to Scotland and South of England, in areas such as Somerset, Devon, Plymouth and Cornwall. You can book this service by contacting our sales team on 01922 494 608. You can also select a time slot for delivery for a charge of £39.99 .

Do you offer a collection service for old appliances and TVS ?

We offer a collection service for your old appliance and TVs for recycle. You can book a collection at the time of purchase, on the checkout page or over the phone, however there is a charge for this service. Charges are listed on the checkout page. The old appliance must be disconnected, emptied and left outside at the time of collection. The appliance must be complete with all major components such as doors and compressors..

Do you offer delivery outside the Mainland UK?

We currently only deliver to Mainland UK addresses only (excluding Northern Ireland, Inverness, Channel Islands and Isle of Wight). If you are unsure whether we can deliver to your area simply call us on 01922 494 608 or email us sales@applianceelectronics.co.uk..

How are you able to offer such cheap prices ?

All our goods are brand new unless clearly stated. Please don't be put off by our extremely competitive prices. The reason we can offer such great prices is because we hold accounts with major vendors and buy in bulk quantities and retail at extremely competitive prices..

How can I leave a review ?

We like to hear from you so please take time and leave us a review. You can either post your review on review sites such as Trust Pilot or comparison sites such as Price Spy or Google Shopping..

How can I place my order?

You can place an order on our website at any time or by calling our sales team on Tel: 01922 494 608 from Monday to Friday 10am - 6pm..

How do I know that my goods will be delivered in good condition?

Our couriers unpack most goods at the delivery address and allow the customers to inspect the item to ensure that it has been received in perfect condition and no accessories are missing. No damage and missing accessories claims will be accepted where goods have been inspected and signed for as received in perfect condition and complete..

How long does delivery take ?

Deliveries of large appliances and TVs to most areas are normally done within 1 to 3 working days between 7am - 8pm(excluding Mondays). We call all customers at least a day before to inform about the delivery schedule. Small items are delivered next working day if placed before 1pm. All large items ordered for delivery to Cumbria, Glasgow & Edinburgh are delivered on a Saturday. All large items ordered for delivery to areas such as Somerset, Devon, Plymouth & Cornwall take place on either Thursday or Friday. Please note due to the severe weather conditions during this time of the year some deliveries may get delayed however rest assured that we are working very hard to make sure all orders are delivered within the time specified..

How long is the warranty offered on the products ?

The warranty supplied with the goods is the standard manufacturer's warranty, in addition to your rights under the Sale of Goods Act. In most cases this is 1 year covering all parts and labour. In some instances this is extended by the manufacturer from 2 to 5 years and occasionally even 10 years. .

What is the procedure of returning goods that are not required?

Orders can be cancelled in writing to Appliance Electronics Ltd, 52a Harrison Street, Walsall, WS3 3HW or sales@applianceelectronics.co.uk within 14 working days of delivery provided the item is boxed in the suitable packaging and is in perfect unmarked and undamaged condition with full accessories. Please note that goods have to be sent back at your own cost. Provided the goods are in perfect unmarked and undamaged condition with full accessories you can get a full refund or exchange for a different item. .

Will you deliver my appliance inside my property??

We can deliver most appliances inside your property provided there are not staircases involved and there are no obstructions in the way. Most appliances are very heavy and can only be carried using a trolley and the couriers would need a clear path to maneuver the appliance therefore please measure the entrance to your property to ensure the appliance will fit and make sure the path is clear. If the appliance does not fit then it will be delivered to the furtherest point possible. Appliances cannot be carried over fences or any obstructions that are in the way. .