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Unless a manufacturer specifically states a product is waterproof or water-resistant, RC products should not be exposed to water. Damage from water ingress, corrosion or general environmental exposure isn't normally covered by warranty.
Generally, no. Once batteries, chargers, electronics, tyres, wheels, body shells, upgrades or spare parts have been fitted, installed, connected, soldered, charged or modified, the item may no longer qualify for a change-of-mind return. This doesn't affect your rights if the item is faulty.
Some RC products are supplied Ready-To-Run (RTR) and work straight out of the box. Others require batteries, a charger, a transmitter/receiver, or some assembly — check the product description for details.
Yes, we offer finance on selected products through Novuna Consumer Finance, subject to status and approval.
Yes. Charges apply, and repair quotations can vary depending on the fault and the parts required.
Yes — we stock a wide range of spare parts, upgrades, batteries, chargers and accessories for many leading RC brands.
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You can order securely through our website 24/7, contact our sales team by phone or email during business hours, or visit us in person at our store in Walsall.
Always use a charger designed for your battery type, charge on a non-flammable surface, and never leave batteries unattended while charging. We recommend using a fire-resistant charging bag or case. Never use a battery that's swollen, punctured or damaged.
Delivery times vary by product. Most RC products and smaller items dispatch same-day if ordered before 2pm, with delivery typically taking 1–3 working days depending on location, stock availability and service chosen. This applies to in-stock items.
We'll normally hold your whole order and dispatch everything together once every item is available. If you'd rather receive the in-stock items straight away, just let us know — we're happy to split the order, though an additional delivery charge may apply for the extra shipment. If we choose to split an order for our own operational reasons, there's no extra charge to you.
Let us know as soon as possible, ideally within 24 hours of delivery, and hold onto all packaging. We may ask for photos of the item, packaging and courier label to help resolve it quickly.
If you think a product's faulty, contact us with your order number and a description of the issue — photos or video help speed things up. We may need to inspect the item before agreeing a repair, replacement or refund.
We deliver throughout the UK. For outlying areas such as the Scottish Isles and Northern Ireland, we can accept orders up to £120 in value, and we're unable to deliver spray paint cans or batteries to these areas, as these are sent via Royal Mail, who prohibit these items in the post. If you're in one of these areas and need a restricted item, please contact us to check your options, or visit our store in Walsall.
