Appliance Electronics UK Ltd - Frequently Asked questions

Unless specifically stated by the manufacturer, RC products should not be considered waterproof. Water ingress, corrosion and environmental damage are not normally covered by warranty..

Generally no. Batteries, chargers, electronics, tyres, wheels, body shells, upgrades and spare parts that have been fitted, installed, connected, soldered, charged or modified may not qualify for a change of mind return..

Our standard delivery service is free on qualifying orders. Specific delivery days and timed delivery slots may be available for an additional charge. Please contact our sales team on 01922 494 608 for availability and pricing..

Some RC products are supplied Ready-To-Run (RTR), while others may require batteries, chargers, transmitters, receivers or assembly before use. Please check the product description carefully..

Yes. We offer a recycling collection service for old appliances and TVs. This service can be booked during checkout or by contacting our sales team. Charges apply and the item must be disconnected, emptied and ready for collection..

Yes. We offer RC repair services. Charges apply and repair quotations may vary depending on the nature of the fault and parts required..

Yes. We stock a large range of spare parts, upgrades, batteries, chargers and accessories for many leading RC brands..

We work directly with manufacturers and distributors, purchase in volume and operate efficiently, allowing us to offer highly competitive pricing while supplying genuine products. Where a promotional warranty extends coverage beyond 1 year, it is the buyer’s responsibility to register the item with the manufacturer to activate the extended warranty..

We welcome customer feedback. Reviews can be left on Google, Trustpilot and other review platforms..

Orders can be placed securely through our website 24 hours a day or by contacting our sales team during business hours..

All goods are inspected before dispatch. Appliance deliveries should be inspected upon arrival. RC and smaller courier-delivered items should be checked within 24 hours of delivery and any issues reported immediately..

Delivery times vary depending on the product. Many RC products and smaller items dispatch the same day if ordered before 2pm. Appliance deliveries are typically completed within 1-3 working days depending on location and stock availability..

The warranty supplied with your goods is the standard manufacturer's warranty in addition to your rights under UK consumer law. Consumer electronics and home appliances typically include a manufacturer's warranty covering manufacturing defects. RC products are hobby-grade products and warranty cover is intended to cover manufacturing defects only and does not cover crash damage, impact damage, water ingress, misuse, lack of maintenance, wear and tear, incorrect charging, reverse polarity or modifications..

For orders over £90, delivery is generally included. Delivery charges for lower value orders are displayed during checkout..

Yes. Deposit refunds can take up to 7-10 working days depending on your bank. You may be able to request an immediate release of funds directly from your bank. .

Orders can normally be cancelled within 14 days of receiving the goods. Returned products must be unused, unopened where applicable, in their original packaging, complete with all accessories and in a sealed condition where supplied with a manufacturer seal. RC products must not have been fitted, charged, connected, soldered or modified. We may request photographs before authorising a return..

We deliver throughout Mainland UK. Delivery availability may vary depending on product type and location. Please contact us if you are unsure..

Appliance deliveries are generally made to the doorstep or garage. Delivery teams must have safe access and may deliver to the furthest safe point available..