Coronavirus and your order
Will you bring the product into my home?
Due to the current situation around Coronavirus we are having to adapt the service we can provide. Therefore, we won't be able to enter your house so we will have to perform a doorstep delivery.
Instead of asking you to sign for your delivery as we normally would, to avoid the spread of germs and close contact we are taking photographs of the appliance to show its condition upon arrival and where it has been left.
We would politely ask you to keep at a 2 meter distance from our drivers during the delivery. This is to protect you as well as our drivers, to ensure we can carry on providing our delivery services for as long as possible.
What precautions are your delivery drivers taking to ensure I don't get Coronavirus?
Our drivers have been issued with disinfectant wipes to keep their vans clean and virus free, Drivers will also be wearing gloves.
What happens if I placed and order and start to feel unwell or I'm told to self-isolate?
You should contact us immediately on 01922 494 608 and talk to one of our team. You might decide to re-arrange your delivery or we can deliver to your doorstep. See below if you are self-isolating.
I'm not self-isolating but I'm feeling a bit unwell - can I still order from you?
We are sorry to hear that you are feeling unwell. We can still deliver but we will need to take a number of precautions as if you are self-isolating, please see below. However you might want to think about arranging your delivery for a few weeks' time when you are feeling better.
I'm self-isolating - will you still deliver?
We are sorry to hear you have had to self-isolate. We can still deliver but we will need to take a number of precautions.
We won't be able to enter your home. We will have to perform a doorstep delivery. You will not have to sign for delivery, instead we will take pictures of your delivery on the doorstep, helping to reduce any unnecessary contact. You might want to think about arranging your delivery for a few weeks' time when you are out of self-isolation (we recommend 2 weeks) when we can give you our excellent customer service.
If my product was delivered but it's got a fault, will you come and uninstall it/collect it?
We're sorry that you have a fault with your product. We're taking a sensible approach to the evolving situation with Coronavirus by following all Government advice to make sure we can continue to serve our customers and protect our people. If the product has just been delivered or you've had it a while and it has developed a fault we will follow our normal procedures unless you are self-isolating. These are difficult times and If you are self-isolating we won't be able to enter your house to uninstall or collect your product.
Can I cancel my product now it's already in my home?
It's business as usual unless you are self-isolating, in which case we won't collect from you but our standard returns policy still applies. Please contact us when you are out of self-isolation and we will sort it all out for you.
We will monitor the situation daily and update you as often as possible.